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Refreshingly high standard of service
I am absolutely thrilled by the service and workmanship carried out by TW Drainage. Timely, congruent, proficient, thorough – ensuring work that will last in the long run, considerate - regarding clean-up and limiting inconvenience as much as possible, no-nonsense, transparent, comprehensive explanation of the issue and the steps they will take to remedy the situation before and during carrying out the works. Having plentiful experience of dealings and works of tradespeople lacking integrity I put loads of questions and requests to TW Drainage. Each time they responded patiently and honestly. Hardworking and with no corner-cutting I can see they take pride in their work. I’ve met at least four of their operatives now and my refreshing experience with this company has gone a long way in repairing my trust of the trades in general. TW Drainage seems to go above and beyond. I also liked that they have an excellent team dynamic which was such a pleasure to be around. After finishing they systemically cleaned the area (which for a clean-freak like me was everything). So grateful and impressed. Thank you TW Drainage.
Great support, lovely people
All involved went above and beyond to try to help with our intractable problems - great advice, reliable timings, honest feedback, thank you.
Blocked waste water pipe in block of flats resolved quickly and professionally
Had major issue's with the drain constantly blocking for over 3 years. My housing association got TW Drainage involved and I couldn't be more happy. Lee and Rich from TW Drainage were absolutely great. They were Professional, polite and friendly. They explained everything that they were doing. They've done a fantastic job and re laid my slabs that they had to take up and you wouldn't even know I'd had any work done. They were very tidy, washing down everything afterwards I'd highly recommend this company.
Ms de Wolfe
This was an unusual problem (water spurting intermittently from a toilet bowl) that eventually turned out to be due to exceptionally active rats. Perhaps I shouldn’t blame TW Drainage for not solving it. I do blame them for treating me like the first ever person with Munchausen’s by proxy to use a faulty toilet as a means of attention-seeking. After an initial warm promise of success, the sentences of the manager who came to inspect repeatedly began: “I’m not calling you a liar but…” There were numerous delays in getting in touch, and £300 for a drain survey. The invoice was marked “Report to follow”. It hasn’t. Things became clearer when the rats started to get out of the toilet bowl overnight and gnaw at my flooring and soap. A soap bar vanished entirely. When I reported this to the manager he said he was unable to comment as he had not personally seen the soap bar. (The pest control firm who have now installed a rat blocker found it in a drain.) Maddening.
TW Drainage were efficient and very…
TW Drainage were efficient and very helpful. They fixed the the problem quickly and were very reasonably priced.
Mrs M Harper
very positive experience
Adam was very professional, diagnosed the problem and fixed it within a short time. He checked the areas that I requested and left the entire area clean and tidy. He inspired trust and confidence and I was so glad to get the problem sorted quickly.
Thanks to Adam
Thanks to Tw Drainage, mr Adam is a competent man ,he knows is job ,have been dealing with blockage since morning 7am till night 11.45pm ,have call different people, eventually they brought a life saver ,within a twinkling of eyes everything stop, he unblock it thanks once again ,mr Adam
Top Class Drainage Company
This is our second time using TW Drainage to unblock a drain. They always provide a great service and the staff are lovely.